Tweet
Have spoken to eLicense and we are still in the process of going through the problems but if you can please read below if you have had problems running the game, I want to make sure everyone tries below before we move on.
Game refuses to load after trying to start it
Ensure you are logged in as the administrator as well as clicking run as administrator on the application.
If that doesn't work please ensure that the DEP is disabled, to do this, do the following. You should do this whilst logged in as the administrator.
Click Start, click Run, type sysdm.cpl, and then click OK.
On the Advanced tab, under Performance, click Settings.
On the Data Execution Prevention tab, Click Turn on DEP for essential Windows programs and services only to select the OptIn policy.
If you get this "'The application failed to initialise properly (0xc0000005)" error, please follow the above instructions to disable the DEP. If that doesn't work you should uninstall the game in the control panel, delete the download file you originally installed and download it fresh from our servers and do a clean install.
I know some people have got around the problem by excluding it from their Anti-Virus/firewall software. If you want to try this solution out I suggest you go to the website of your anti-virus developer to find out how.
Non-essential programs need to be turned off
It has been noted during testing that if you run other programs during the process of installation and you are struggling to get the game to work properly, then you need make sure that during the installation process and activation of the eLicense Order ID. the only software running is the installer.
It would also be advisable to turn off your anti-virus/firewall temporarily during the installation process and activation of the eLicense Order ID if you are having problems.
For those of you with Comodo who have experienced issues
Open up Comodo Firewall:
1) Go to Firewall tab, select Define New Trusted Application. Click select then Browse, then if you can find the game executable, which is in the ICC 2010 folder and called Cricket.
2) Still on the Firewall tab, select Firewall Behaviour Settings. Set the Security level to Training mode.
3) Go to the Defense+ tab, select Defense+ settings, In the general settings tab set the slider to Training mode as well.
I would strongly recommend contacting your anti-virus/firewall if the above fails.
Apologies for the inconveniences.
The eLicense support address is: support@elicense.com
Game refuses to load after trying to start it
Ensure you are logged in as the administrator as well as clicking run as administrator on the application.
If that doesn't work please ensure that the DEP is disabled, to do this, do the following. You should do this whilst logged in as the administrator.
Click Start, click Run, type sysdm.cpl, and then click OK.
On the Advanced tab, under Performance, click Settings.
On the Data Execution Prevention tab, Click Turn on DEP for essential Windows programs and services only to select the OptIn policy.
If you get this "'The application failed to initialise properly (0xc0000005)" error, please follow the above instructions to disable the DEP. If that doesn't work you should uninstall the game in the control panel, delete the download file you originally installed and download it fresh from our servers and do a clean install.
I know some people have got around the problem by excluding it from their Anti-Virus/firewall software. If you want to try this solution out I suggest you go to the website of your anti-virus developer to find out how.
Non-essential programs need to be turned off
It has been noted during testing that if you run other programs during the process of installation and you are struggling to get the game to work properly, then you need make sure that during the installation process and activation of the eLicense Order ID. the only software running is the installer.
It would also be advisable to turn off your anti-virus/firewall temporarily during the installation process and activation of the eLicense Order ID if you are having problems.
For those of you with Comodo who have experienced issues
Open up Comodo Firewall:
1) Go to Firewall tab, select Define New Trusted Application. Click select then Browse, then if you can find the game executable, which is in the ICC 2010 folder and called Cricket.
2) Still on the Firewall tab, select Firewall Behaviour Settings. Set the Security level to Training mode.
3) Go to the Defense+ tab, select Defense+ settings, In the general settings tab set the slider to Training mode as well.
I would strongly recommend contacting your anti-virus/firewall if the above fails.
Apologies for the inconveniences.
The eLicense support address is: support@elicense.com
Comment