2009 Known Issues

• NEW VERSION - IMPORTANT
• A new version (9.12) of International Cricket Captain 2009 has been released. If you are currently running version 9.10 you can obtain a patch by pressing the "Internet Game" button on the first screen after the 15th of July 2009. If you are having trouble patching, a list of known issues can be found here. If you are currently running version 9.06, you will need to uninstall the current version first by clicking:
  
  Start->All programs->Childish Things->International Cricket Captain 2009->Uninstall.
  
  Then download and install the new version from the downloads page.
  
  Once the game has been installed and run - you can access it by pressing "upgrade existing licence".
  
  If you had not yet purchased 9.06/9.10, you can buy version 9.12 by following the instructions when you run the game.
  
  Save games will work on the new patch and will not be lost during the upgrade if you follow the above process.
  
  Version 9.12 updates
  
  Database update, fixing player types and preferences
  Players losing form, particularly while playing in overseas tournaments
  Bowlers bowling too may overs in overseas tournaments
  
  Version 9.10 includes:
  
  Database update, including player styles, preferences and added players
  Power play added to Challenge Trophy
  County Championship bonus points end at over 120
  County Championship and Test matches session times and lengths updated
  First initial of players on scorecards changed to commonly used name
  Two player mode: continue button at end of innings added
  Mouse fixed when running in windowed mode with desktop resolution of 1024x768
  Player salary figures updated in squad view
  Player run-rate graph updated
  New Zealand team rating on team select screen added
  Error in over economy for generated bowling innings
  Pakistan world cup squad selection updated
  Fix for Challenge trophy quarter final being automatically played for some teams
  Field setting not re-set after power play taken
• Minimum PC Specification
• Processor:1GHz processor or higher
  System Memory: 256MB (XP/2000) 512MB (VISTA). (we would advise that you turn off any background programs under Windows Vista to improve software performance)
  Windows Operating Systems: 2000, XP (32bit), Vista(32/64bit)
  300 MB free hard disk space
  CD-ROM x 4 or higher
  DirectX 9.0 compatible Graphics Card with 64 MB of Video Memory*
  *Please note: International Cricket Captain 2009 does not support Integrated/Onboard graphics chipsets and laptops.
  DirectX 9.0 compatible sound card (16 bit)
  DirectX 9.0c (included on CD)
  Keyboard and Mouse
  Broadband internet connection is required for internet play and product update.
  Please note: your Graphics card must be compatible with DirectX 9.0c.
  To ensure that you have DirectX 9.0c or higher installed and that your Graphics card is DirectX 9.0 compatible please use the following instructions.
• How to access the DirectX Diagnostic Tool regarding Windows XP and Vista:
• A. From your Windows XP Desktop.
  
  - Click on the Start button,
  - Click on the Run option,
  - Type dxdiag and press your Enter key or click OK,
  - The Direct X Diagnostic Tool will load up
  
  B. From your Windows Vista Desktop
  
  From Windows Desktop
  
  -Click on the Start button.
  -In the Start/Search Box type DXDIAG and press Enter or OK.
  -The Direct x Diagnostic Tool will load up.
  DirectX information you need to check regarding the Graphics card.
  - The information displayed will contain all of your system details.
  - The last line of the system information will be the version of DirectX you have installed. This should read DirectX 9.0c or higher.
  - To check the DirectX compatibility of the Graphics Card, click on the Display Tab at the top of the screen, look in the Driver details section on the right hand side and check that the last line reads DDI Version 9 or higher if the version is lower than 9 then the card is not compatible with International Cricket Captain 2009.
  
  We recommend the Computer that the game has been installed on matches or exceeds the specification as stated above and that you are running the game on the specified Operating System and that you ensure that you have the latest Video Card and Sound Card drivers.
• Are Laptops and Integrated Graphics Chips supported by the game?
• The Game requires a Standalone Graphics Card DirectX 9.0 or higher with 64 MB of Video Memory. Please note: International Cricket Captain 2009 does not support Integrated/Onboard graphics chipsets and laptops.
• Issues regarding Windows 2000 software.
• The install/uninstall buttons on the CD version launcher do not work on some Windows 2000 machines. If this is the case, then you can install the game by browsing to your CD-ROM drive and double clicking the setup.exe file. You can uninstall the game from Add/Remove Programs by selecting the START menu, Control Panel, Add/Remove Programs. Find Cricket Captain 2009 in the list and click remove.
• How do I install the CD version software on Windows XP / Windows Vista?
• You will need to install the software using an account on Windows XP / Vista with Full Administrative Rights.
  
  1. Insert The International Cricket Captain 2009 CD into your DVD-ROM / CD ROM drive.
  2. Select Install from the window that pops up. If the window does not appear, you can bring it up by going to My Computer (Windows XP) Computer ( Windows Vista )and double clicking The International Cricket Captain 2009 CD icon.
  3. Follow the step-by-step instructions. The installer will install the game to your machine in the location you request.
  4. To play the game, double left click on the shortcut that has been placed on your desktop or select The International Cricket Captain 2009 icon that appears in Start > All Programs > Childish Things > International Cricket Captain 2009
  
  Note: The default installation path is C:\Program Files\Childish Things\International Cricket Captain 2009
  
  If you experience any issues regarding the CD / DVD not auto running or not allowing you to select the install option to install the game, from the game launcher menu, then please try the following.
  
  1. Place the CD / DVD you have purchased into your drive.
  2. Double left click on the My Computer icon. This can either be found in the Start options menu or on your Windows Desktop.
  3. Right click on the Game Icon that appears above the drive letter that the disc is inserted in.
  4. Left click on the option Explore.
  5. Search for the file Setup.exe ( Icon of 2 arrow heads pointing to bottom right of box )
  6. Double left click on the file Setup.exe and the installation shield should launch. Please follow any prompts that are displayed on the screen.
• How do I uninstall the software?
• Windows 2000/XP
  
  From the Desktop Start option
  
  1. Open up the Control Panel
  2. Launch Add/Remove Programs
  3. Select Cricket Captain 2009
  4. Click Remove and follow the on-screen instructions
  
  Windows Vista
  
  From the Desktop Start option
  
  1. Open up the Control Panel
  2. Launch Programs and Features
  3. Select Cricket Captain 2009
  4. Click Uninstall and follow the on-screen instructions
• How do I load / Delete my saved game?
• To Load
  
  From the game main menu choose Load Game, and then left click on the saved game you wish to load.
  
  To Delete
  
  From the game main menu choose Load Game and then move your mouse over the game you wish to delete so that it becomes highlighted. Press the delete key on your keyboard, you will be asked to confirm the deletion, answer yes to the question, and then the saved game will be deleted from your list.
• How do I change my options from within the current game I am playing?
• Choose the Menu option at the bottom left of your screen.
  
  This will give you the opportunity to change options such as Highlights Level, look at the rules and select the various Analysis options that are available.
  
  You can also change the game options from this menu as well regarding Full Screen, Highlight Sounds, Commentary and Menu Sounds. Use the option, return to match to exit the menu options and return back to your game.
• How do I save my current game?
• Choose the Menu option at the bottom left of your screen.
  
  This will give you the option, Save and Exit.
  
  You can choose either Save only or Save and Exit.
• How do I start CD version of the game?
• The game should auto run when you insert the CD into the drive. Please allow time for the auto run option to activate. If you experience issues regarding this then you can start the game using the desktop icon or from the Start > All Programs ( Programs ) > Childish Things > International Cricket Captain 2009 > International Cricket Captain 2009 icon.
• How can I change the options Full Screen, Menu Sound, Highlights Sound and Commentary?
• You can access the options menu in two ways.
  
  Choose the options section from the game front menu.
  
  Or
  
  Choose from within your current game the Menu option, bottom right hand corner of the screen, and then select the Options function.
• Where are the saved files located?
• Windows Vista = Windows Vista = C:\Users Folder\User name or Account Name\appdata\Local\VirtualStore\ProgramFiles \Childish Things\International Cricket Captain 2009\Saves (Cap & Save File).
  
  Windows XP = C:\program files\Childish Things\International Cricket Captain 2009\Saves\ (CAP and CBK File) Depending on the chosen installation path the drive identification letter will vary
• Where can I obtain support for this product?
• Support for the International Cricket Captain 2009 is split into two areas. 1. The product that you obtained is supported by Childish Things. Support can be obtained for this by completing the support form.
  2. Enquiries about lost activation codes or other Softwrap related support issues should be directed to:support@softwrap.com You have already installed the trial version of International Cricket Captain 2009 on your PC or you are asked to enter a license key code when you install the Full Retail Version.
  If you have used the trial version of this game and it has expired then please ensure that you have removed the trial version from your PC before installing the retail product (CD in box). You may find that if you do not remove it you may be asked to enter a license key code when you install the retail version. The Retail version does not use key codes to activate the game.
• When I launch the International Cricket Captain 2009 software I receive the following error message: could not get caps for device.
• This can be linked to a couple of things.
  
  1. The game is being run with an Integrated Graphics Chip set. Please note: Integrated Graphics Chipsets / Laptops are not supported by the game.
  2. Either you have recently re-installed your Windows Software and have not installed or updated your Graphics card driver, or the graphics card driver has become corrupt.
  
  To ensure that you have the correct driver installed please use the following instructions.
  
  How to access the DirectX Diagnostic Tool regarding Windows XP and Vista.
  
  A. From your Windows XP Desktop.
  
  - Click on the Start button,
  - Click on the Run option,
  - Type dxdiag and press your Enter key or click OK,
  - The Direct X Diagnostic Tool will load up
  
  B. From your Windows Vista Desktop
  
  From Windows Desktop
  
  -Click on the Start button.
  -In the Start/Search Box type DXDIAG and press Enter or OK.
  -The Direct x Diagnostic Tool will load up.
  
  DirectX information you need to check regarding the Graphics card is as follows.
  
  -To check the Driver of the Graphics Card, click on the Display Tab at the top of the screen, look in the Driver details section on the right hand side and check that the Main Driver: information does not read vga.dll.
  
  -Look in the Device section on the left had side and check that you have information regarding your Graphics Card in the following fields.
  
  1.Name: ( this should display the make and name of the Graphics card option you have installed )
  2.Approx Total Memory: (This should display the amount of memory that you Graphics option has to utilize) this should read 64MB or higher.
  
  If there is no information in the Name: or Approx Total Memory: fields and the driver name is vga.dll then you will need to obtain information about you Graphics Option ( from your PC specification or manufacturer ) and install the latest driver for that option from the PC manufacturers website or the Graphics Chipset Manufacturers website.
• When I start a game the Ball, Bat or parts of the Stadium are Black.
• We have found that Integrated Graphics Chipsets which are used in PCs and Laptops do not support the requirements of the game regarding the new Engine that International Cricket Captain 2009 uses. We have advised on the rear of the product and within the specification of this FAQ that Integrated Graphics Chipsets and Laptops are not supported by the game. There are no workarounds regarding this.
• What should I do first regarding this game?
• We would recommend that when you have installed the game that you check for any updates using the Internet game option from the game front menu. When you connect to the server your version will be verified and if any updates are available you will be given the option to download them at this point. Updates can only be obtained from the Server.
  
  Note: Broadband internet connection is required for internet play and product update.
  
  Secondly, please ensure that you have read the manual before you start.
  This will give you an insight into the options that are available within the game and how to select your teams, change bowling tactics, batting, settings etc.
  
  If you have any questions regarding the game then please refer to the manual first.
• Emulator detected error message (CD version).
• SecuROM has determined you are trying to start the protected application from a virtual drive. Please refer to the following procedure to remedy:
  
  1.Please deactivate your virtual drives and emulation software. It is not necessary to completely remove or uninstall them. Other programs, similar to emulation tools (e.g. CloneCD/DVD, AnyDVD and DVD Region Killer) can cause this message. Deactivating these tools should solve the problem, if present.
  2.If the problem persists, please send a SecuROM analysis file to support@securom.com (see details below on how to do this).
  
  SecuROM developed this easy-to-use and effective error analysis tool to retrieve information necessary to locate the problem. The information contained in the analysis file is compressed and encrypted.
  
  Make sure the original disc (play or launch disc) is in a local CD or DVD-ROM drive.
  Please reboot your computer and do not start any additional applications.
  Right-click (click the right button of your mouse) on the desktop shortcut or actual executable.
  A dialog menu will appear. Choose Launch Analysis from the menu choices.
  After selecting Launch Analysis, a disclaimer window will appear.
  To proceed, please click onto the Yes button.
  The program will now generate an AnalysisLog.sr0 file within the root of your C:\ directory.
  Please Zip or Winrar (archive) this file (to avoid email corruption) and send it to our official email address support@securom.com together with a description of your problem (e.g. screenshots, further details).
  Please be informed the SecuROM analysis file does not contain any personal information. It contains only SecuROM related information, which allows us to analyze and solve your problem.
• What if I encounter issues regarding the installation of a patch under Windows Vista and if I receive Sum Check Errors?
• A. Windows Vista Issues regarding an update:
  
  Customers using Windows Vista may experience errors when updating the software, if this does happen then please try the following:
  
  1. Locate the default game installation folder usually found at the following location,
  
  C:\Program Files\Xplosiv\International Cricket Captain 2009
  
  2. Find the following file name PatchEngine.exe
  
  3. Double left click on this file and wait for the game to restart.
  
  4. When the game has restarted then choose the Internet Game option from the main menu and download the patch update again.
  
  When successfully installed the patch will update the game.
  
  We do advise that after the update is completed you restart the International Cricket Captain 2009 software so that the games options including your saved files are re-configured correctly.
  
  B. After following the instruction to install the patch I get a checksum error.
  
  1) Uninstall the game.
  
  2) Make sure all files except for saved games and saved fields settings are deleted from the drive where you installed the game (e.g. c:\Program Files\Xplosiv\International Cricket Captain 2009)
  
  - If you are running Vista, your saved games should not be stored in this folder, but check before you delete everything.
  
  3) Reinstall and do not modify any files or folders.
  
  - If you have a CD version, re-install from there
  
  - If you have a download version, download from the Childishthings Website again and re-install (just in case your previous download was corrupt).
  
  4) XP users run the game.
  
  - Vista users: Run the patchengine.exe program, which is located in the root (c:\Program Files\Xplosiv\International Cricket Captain 2009).
  
  5) Press internet game to patch
  
  6) Once the patch has installed, you will need to quite and re-start the game from your normal start link for it to be able to locate your saved games.
• Downloading patch file stalls at various % amounts.
• This could be due to one of the following:
  
  1) Virus checker - A previous version of Norton Anti-virus was incompatible and would cause problems (checksum issues) until it was disabled whilst patching.
  
  2) Very important - whilst downloading ICC if running in a window it MUST have focus otherwise the download will fail. Users should not switch to other programs. This is also the same when playing on-line. When playing on-line it is actually recommended to play full screen.
  
  3) If a download attempt fails you must fully exit ICC and ideally delete the partially downloaded file before retrying.
  
  4) Firewalls must allow access to port 2271
• Parts of the screen flicker when I'm on the match screen in full screen mode.
• Some graphics cards cause a flicker in full-screen when the Ball-Tracker window is showing. You can fix this by turning off anti-aliasing setting on your graphics card.
  
  ATI cards:
  
  XP
  
  On the desktop right click > Properties > Settings > Advanced > ATI Catalyst Control Center >3D->All Settings-> Ensure that "Temporal anti-aliasing" is not ticked Click apply, then click ok.
  
  Vista
  
  On the desktop right click>Personalize>Display Settings>Advanced Settings>ATI Catalyst Control Center >3D >All Settings-> Ensure that "Temporal anti-aliasing" is not ticked
  
  Click apply, then click ok.
  
  Nvidia cards:
  
  XP
  
  On the desktop right click > Properties > Settings > Advanced > GeForce Card tab > Start Nvidia Control Panel Button > Manage 3D settings on the list on the left > Global settings tab > Go to Antialiasing - Mode > click the drop down menu and select "Off" > click apply, then ok.
  
  Vista
  
  On the desktop right click>Personalize>Display Settings>Advanced Settings>GeForce Card Tab>Start Nvidia Control Panel Button > Manage 3D settings on the list on the left > Global settings tab > Go to Antialiasing - Mode > click the drop down menu and select "Off" > click apply, then ok.